Customer Documentation Specialist

We are on a mission to craft "The Car of the Future" and we want you in. #driveyourfuture with us!

We are a Tier 1 automotive enterprise that works on the software-defined vehicle business for tom OEMs focused on Advance driver assistance systems and Autonomous driving boosted by Audi, Aptiv, Infineon, Samsung and TTTech Computertechnik. Here you will find more information https://www.tttech-auto.com/

You will work in a very diverse and multicultural environment together with 1000+ colleagues distributed in more than 10 locations whose passion for high-tech innovation is making an impact to the world. You are a click away from living the TTTech Auto experience. 

Are you our next Customer Documentation Specialist? Keep reading!

Your Tasks:

• Develop and maintain a wide range of customer-facing documentation, including user guides, manuals, FAQs, tutorials, and knowledge base articles, tailored to various audiences and levels of expertise
• Organize and maintain a centralized repository of customer documentation, ensuring easy access, version control, and compliance with internal standards and industry regulations. 
• Review and edit documentation for accuracy, clarity, consistency, and adherence to brand guidelines, technical specifications, and legal requirements, collaborating with subject matter experts and stakeholders as needed
• Collaborate with product management, engineering, marketing, and other cross-functional teams to monitor product changes, updates, and enhancements, and ensure timely updates to documentation to reflect the latest features, functionalities, and best practices
• Conduct regular audits and quality checks of customer documentation to identify and address any errors, gaps, or inconsistencies, and continuously improve content quality and relevance 
• Develop training materials and resources to support customer onboarding, product adoption
• Stay abreast of industry trends, best practices, and emerging technologies related to customer documentation, technical writing, and user experience design

Your Profile:

• Bachelor’s degree in Automotive Engineering, Computer Science, or a related technical field
• Proven experience in technical writing or documentation, preferably in the automotive or software industry
• Excellent written and verbal communication skills with the ability to explain complex concepts in simple terms
• Active usage of documentation tools for collaboration (e.g., Confluence, MS Office, SharePoint)
• Experience with the docs-as-code approach in maintaining product documentation (Git version control system, Sphinx framework, reStructuredText/Markdown syntax, code editors such as Visual Studio Code or Notepad++)
• Familiarity with automotive systems, software development, or related technical domains is a plus
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple projects simultaneously.
• Strong communication skills in English are mandatory

Our Offer:

• Exciting work environment – be part of future high-tech innovations and cutting-edge technologies.
• We are a team – flat hierarchies, open door policy, communication at eye level and hands-on mentality.
• Technical Expertise – work among fellow technical experts and minds that will inspire you.
• Career development - individual onboarding plan, various training programs and internal career opportunities.
• Trust & responsibility – turn your ideas into reality from day one and integrate your work into the products of world-leading companies.
• Flexibility at work - flexible work schedule and casual dress code.